Call Reviewer is a network-level call recording solution from Performance Telecom, a leading UK provider of innovative call centre solutions
. Call reviewer is designed to support any size of business or contact centre environment. It can scale to meet the needs of thousands of agents and provides a fully managed, long term storage solution.
A highly advanced web-based interface enables authorised users to search, play, score and report on recorded calls. All recording data is safe and secure, with automated back up. With no capital outlay and a pay-as-you-go service, you only pay for what you use.
Wanting to enhance your customer focus? Have you considered customer satisfaction surveys
IVR surveys from inbound call handling specialists Performance Telecom provides a 24 hour, real time feedback channel, dedicated to doing just that!.
Advanced Web Based Interface
Including By Agent
and Scoring Screen